Privacy Policy

1. Introduction

VeriCoach (“we,” “us,” “our,” or “Company”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, applications, and services (collectively, the “Services”).

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password, profile picture, and biographical information
• Profile Information: For coaches: credentials, experience, expertise tags, bio, video URL, languages, industry, calendar link; for coachees: coaching preferences, language, bio
• Payment Information: Credit card details, billing address, transaction history (processed by Stripe)
• Communication Data: Messages, connection requests, preference questionnaire responses
• Support Requests: Information you provide when contacting customer support
• Coaching Application Data: For coach applicants: experience years, country, industry, expertise tags, profile image

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, IP address
• Usage Data: Pages visited, features used, time spent, links clicked, search queries
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to track your activity
• Location Data: Approximate location based on IP address (if permitted)

2.3 Information from Third Parties

• Payment processors (Stripe) provide transaction information
• Identity verification services may provide verification data
• Firebase provides real-time communication data

3. How We Use Your Information

We use your information for:

• Providing and improving our Services
• Processing payments and managing subscriptions
• Verifying your identity and preventing fraud
• Communicating with you about your account and transactions
• Sending marketing communications (with your consent)
• Resolving disputes and enforcing our Terms
• Complying with legal obligations
• Analytics and improving user experience
• Providing customer support
• Detecting and preventing abuse or security issues

4. How We Share Your Information

We may share your information with:

• Other Users: When you initiate a connection request, coaches see your preference answers and profile. Messages are shared with the other participant.
• Payment Processors: Stripe processes all payments and has access to payment information
• Service Providers: Third-party services that help us operate (hosting, analytics, email, customer support)
• Firebase: For real-time messaging and presence data
• AWS S3: For file storage (profile images, coaching materials)
• Legal Compliance: When required by law, court order, or to protect safety
• Business Transfers: If VeriCoach is merged, acquired, or sold

We do not sell your personal data to third parties for their marketing purposes.

5. Data Retention

We retain your personal data for as long as necessary to:

• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When data is no longer needed, we delete or anonymize it. However, we may retain transaction records for accounting, auditing, and fraud prevention purposes as required by law.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Access controls limiting who can see your data
• Regular security audits and monitoring

However, no security system is completely secure. We cannot guarantee absolute security of your information. You use our Services at your own risk.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Correct inaccurate or incomplete data
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Opt-out: Opt out of marketing communications
• Objection: Object to certain processing of your data

To exercise these rights, contact us at support@vericoach.com. We will respond within 30 days.

EU/UK Users: If you believe we have violated your data protection rights, you have the right to lodge a complaint with your local data protection authority.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login information
• Analyze how you use our Services
• Improve user experience
• Deliver targeted content

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

9. Children's Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child under 18, we will delete it promptly. If you believe we have collected data from a child, please contact us.

10. International Data Transfers

Your data may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your home country. By using our Services, you consent to such transfers.

11. Third-Party Links

Our Services may contain links to third-party websites and services. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted with an updated effective date. Your continued use constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or our privacy practices: