Terms and Conditions

1. Introduction and Agreement

VeriCoach (“we,” “us,” “our,” or “Company”) provides a verified coaching platform that connects coachees with professional coaches (“Services”). By accessing or using our website, applications, and services, you agree to be bound by these Terms and Conditions (“Agreement”). If you do not agree to these terms, you may not use our Services.

These Terms and Conditions work together with our Privacy Policy, Payment Terms, and Transaction Terms, which are incorporated by reference. In case of conflict, this Agreement takes precedence except where Transaction Terms apply to specific transactions.

2. Eligibility and Account Registration

By accessing or using our Services, you represent and warrant that:

• You are at least 18 years old
• You have the legal capacity to enter into a binding agreement
• You are not prohibited from using our Services by law
• You will comply with all applicable laws and regulations
• All information you provide is accurate and complete

You are solely responsible for maintaining the confidentiality of your password and account credentials. You agree to notify us immediately of any unauthorized access or security breaches.

3. Description of Services

VeriCoach provides a platform where:

• Coachees can purchase “Connects” (virtual credits) to initiate coaching relationships with verified coaches
• Coaches can create and sell coaching packages (one-time or recurring) and manage connection requests from coachees
• Both can engage in real-time messaging to communicate and conduct coaching relationships
• Coaches can optionally subscribe to platform plans to waive fees and access premium features

4. Connects System

Connects are virtual credits used by coachees to initiate coaching relationships:

• One (1) Connect is required to send a coaching connection request to a coach
• Connects are purchased through Stripe Checkout at the rate of €5 per 3 Connects
• Connects are non-refundable, non-transferable, and have no cash value
• Connects are credited to your account upon successful payment webhook confirmation
• Unused Connects do not expire, but we reserve the right to modify or discontinue the Connects system

When a coachee sends a connection request, 1 Connect is immediately deducted from their balance. If the request is rejected, the Connect is not refunded.

5. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these terms. You agree not to:

• Use the Services for any fraudulent, deceptive, or unlawful purpose
• Violate any applicable laws, rules, or regulations
• Harass, threaten, or intimidate other users
• Engage in commercial exploitation of the Services (soliciting, advertising, or selling except as authorized)
• Violate the privacy or intellectual property rights of others
• Copy, scrape, or automatically extract content from our Services
• Create multiple accounts to circumvent restrictions
• Impersonate another person or entity
• Attempt to gain unauthorized access to our systems or networks
• Submit content that is defamatory, obscene, or sexually explicit
• Conduct refund fraud or chargeback abuse

6. User Roles and Responsibilities

6.1 Coachees

Coachees using our platform agree to:

• Provide accurate profile information and maintain it
• Use professional and respectful language in all communications
• Respect coaches' time and availability
• Honor any agreements made with coaches outside of our platform
• Not attempt to circumvent payment requirements

6.2 Coaches

Coaches acknowledge that VeriCoach invests significant resources in marketing, verification, and matchmaking. Therefore, any coachee first contacted or acquired through VeriCoach may not be serviced privately or outside the platform under any circumstances. Any attempt to bypass the platform, including suggesting off-platform communication, payments, or services, constitutes a material breach of these Terms and may result in:

• Immediate suspension or termination of the coach's account
• Forfeiture of unpaid earnings
• Recovery of damages or lost platform fees

This obligation applies regardless of whether the off-platform relationship is paid or unpaid.

This restriction does not apply to clients that the coach can independently demonstrate were not introduced, discovered, or contacted through the VeriCoach platform.

6.3 Verification

We perform verification checks on coaches, but we do not guarantee the accuracy of all information or the quality of coaching services. You use coaching services at your own risk. We are not responsible for disputes between coaches and coachees regarding service delivery.

7. Intellectual Property

VeriCoach retains all rights, title, and interest in our platform, including all intellectual property rights. This includes our trademarks, logos, designs, and proprietary technology. You may not use our intellectual property without express written permission.

By uploading content to our platform (profile information, coaching materials, messages, etc.), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, distribute, and display your content for the purpose of operating and improving our Services.

You retain ownership of content you create and are responsible for ensuring you have the right to share it. You warrant that your content does not infringe any third-party intellectual property rights.

8. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

WE SPECIFICALLY DISCLAIM ALL WARRANTIES, INCLUDING:

• MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• UNINTERRUPTED OR ERROR-FREE SERVICE
• ACCURACY OR COMPLETENESS OF INFORMATION

We do not warrant that our Services will meet your requirements, are suitable for your needs, or are free from viruses or malware. Your use of our Services is entirely at your own risk.

9. Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL VERICOACH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOST BUSINESS OPPORTUNITIES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE PRECEDING 12 MONTHS, OR €100, WHICHEVER IS GREATER.

Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless VeriCoach and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Services, violation of these Terms, or violation of any third-party rights. This includes claims arising from your user content or your conduct on our platform.

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of the Republic of Ireland, without regard to its conflict of law principles.

11.2 Informal Resolution

Before initiating any legal action, you agree to contact us at support@vericoach.com to discuss the dispute in good faith. We will attempt to resolve the matter within 30 days of receiving your notice.

11.3 Jurisdiction

Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of Ireland, and you consent to the jurisdiction and venue of such courts.

12. Termination

We may suspend or terminate your account and access to our Services at any time, for any reason, with or without notice, including if:

• You violate these Terms or our Acceptable Use Policy
• You engage in fraudulent or illegal activity
• You abuse our platform or other users
• Your payment method fails or you engage in chargeback abuse
• We believe your actions pose a risk to us or our users

Upon termination, your right to use our Services ceases immediately. Any provisions that should survive termination, including indemnification, limitation of liability, and intellectual property provisions, shall continue in effect.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be posted to this page with an updated “Effective Date.” Your continued use of our Services after posting of changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using our Services.

14. Contact Information

For questions about these Terms and Conditions, please contact us at: